Northpointe Bank
  • Grand Rapids, MI, USA
  • Full Time
  • Retail Lending

The POWER of a CAREER! Northpointe Bank is seeking a detail oriented, customer service minded individual to join our Retail Lending Team as an Operations Coordinator in the Grand Rapids Office. This position requires an individual who has the desire to make a difference within the organization. An exceptional ability to grasp new concepts and learn while providing excellent service is critical for this position.

If you have been looking for an opportunity in the mortgage industry, have the desire to work hard, are dedicated to your individual success, and take pride in the achievement and growth within a team, then we want to hear from you!!!

This position is responsible for providing administrative support to the loan process. Which includes but not limited to: tracking and completing initial loan disclosures and re-disclosures to ensure compliance, supporting loan coordinators by helping in the initial loan set-up of loan files.


  • Maintain and track all initial and re- disclosures to insure we are meeting the required time frames to maintain compliance.
  • Communicating with both operations and sales staff when items need to be addressed to insure compliance with initial and re-disclosures.
  • Thorough understanding of mortgage documents along with a complete understanding of how to close and fund a loan.
  • Order, prepare and verify any required documents necessary for the loan to close in compliance.
  • Provide support to Loan Coordinators when needed by assisting in initial loan setup.
  • Providing support to underwriting when needed.
  • Meet established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, customer service, and overall performance.
  • Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
  • Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.


  • High school diploma or equivalent.
  • At least two years of customer service experience preferred.
  • At least two years mortgage processing experience.
  • Thorough understanding and knowledge of mortgage documents.
  • Strong communication skills, verbal and written
  • Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other mortgage/banking software, etc.).
  • Proven organizational skills and demonstrated ability to prioritize and multi-task
  • Professional demeanor and interaction with all customers (internal and external).
  • Effective interpersonal and communications (written and verbal) skills.
  • Ability to work effectively in a team-oriented environment as well as independently.
  • Must be a self-starter with the ability to work with minimal supervision while obtaining satisfactory results.
  • Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
  • Ability to communicate effectively with supervisors, co-workers and customers, work independently and be self-motivated.
  • Effective project management skills and the ability to proactively problem solve.
  • Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
  • Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.

Our Hiring Philosophy:

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:

  • Medical
  • Dental
  • Vision
  • Life, LTD, & AD&D
  • Dependent Care Spending Plan (DCSA)
  • Employer Stock Ownership Plan with 401(k) feature and match
  • Complimentary Banking Services
  • Tuition Assistance


This position has been closed and is no longer available.
Northpointe Bank


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